Prime Telecommunications Informs Small to Mid-Sized Businesses of the Top 5 VoIP Audio Issues

Expert in Unified Communications Shares Reasons Why Many Organizations Are Not Benefiting from VoIP

5 Factors Affecting Voice Quality

Prime Telecommunications, Inc., a leading provider of unified communications, has been informing small to mid-sized businesses of the top five VoIP audio issues so they can maximize utilization and reap the rewards of this technology. Unfortunately, many companies that have made the investment in VoIP have experienced subpar performance, particularly in the area of call quality. This is due to a variety of factors and left untouched, will cause frustration for everyone associated with the phone system including employees, customers and vendors. Prime Telecommunications has been educating customers on the five most likely culprits of subpar VoIP performance and what steps an SMB can take to fix these issues quickly and simply.

1) Disable The “Comfort Noise” Setting. This is a setting on many VoIP systems that inhibits the flow of data that simply doesn’t need to be turned on. Usually, its default setting is “on” but it’s as unnecessary as jazz music in an elevator. It’s especially important to turn off when users are having call quality issues, as this directly affects performance. Imagine an elevator that doesn’t stop at every floor because it’s running low on power, but you still are expending power on soothing jazz music.

2) Make Sure Your Firewall Isn’t Accidentally Blocking Out VoIP. Nowadays, intelligent CIOs are erring on the side of overprotection, and one of the byproducts of that aggressive approach is that sometimes firewalls block out mission-critical applications, like VoIP. Firewalls are built specifically to keep things outside of a network and SMBs would do well to make sure that VoIP audio packets aren’t being blocked from access. In other words, VoIP audio data packets should be treated like VIP data coming into the network, instead of having to wait in line to be let in. This often results in one-way audio.

3) Ports Aren’t Open or Are Misdirecting Data. Take a look at your gateways and ports on your network. If the correct configuration isn’t set up, your incoming data has no choice but to get mixed up, like an air traffic controller who has no idea which gates are open and which already have planes at the gate. This is happening all the time, but we notice it with audio because we can hear it immediately.

4) Make Sure Your Codecs Match. Since VoIP data is real-time-transport protocol (RTP), both sides of the interaction must be set to the same codec, otherwise the audio packets won’t function properly. It’s like one person speaking through a cell phone and the other using a walkie-talkie. Since, they’re not using the same frequency, there will be distortions even if they can vaguely hear what the other party is saying.

5) Make Sure You Have Enough Bandwidth to Avoid Jitter and Latency. Everyone has experienced spotty conference calls that sound crystal clear one minute, and then very choppy the next. The big culprits here are jitter and latency, which are the result of too much traffic on a network. Just like traffic, instead of focusing on optimizing the car, it’s best to just add lanes to your freeway so that all the data functions better. This is accomplished simply by purchasing more bandwidth for all your devices. It should be a last resort, after you’ve tried everything above.

“This is how we differentiate ourselves,” stated Vic Levinson, President at Prime Telecommunications. “We conduct all of this assessment up-front, instead of waiting until our customers report issues with call quality. Our clients can’t afford to have poor quality calls with their prospects, employees, and vendors so we take care of this with every customer. We take a consultative approach and become a trusted IT advisor to our customers so they can focus on their business, instead of IT and telecommunications.”

So Your Company Wants to Adopt VoIP… How Do You Know If Your Network Is Ready to Make the Transition?

While the cost savings and new applications of Voice over Internet Protocol (VoIP) are rapidly attracting many small to mid-sized companies to this popular communication solution, it may come with a significant price to your network.  Not only must your network carry more traffic, but VoIP traffic demands very high performance and is more sensitive to normal network problems like delays and choppy communication.  Even modest levels of impairment, unnoticed by users of most data applications, will cause significant caller frustration and will not sit well with your customers, business partners, or even your own employees.

Before investing in a large-scale VoIP deployment or even in a small trial, you need to know how well your network infrastructure will handle the additional, quality-sensitive voice traffic.  Many seemingly well-planned trials encounter delay after delay, exceed cost estimates, and are eventually cancelled when the network proves unable to meet the unique requirements VoIP places on it.  However, these business issues can easily be avoided if your telecommunications provider properly assesses your network ahead of time to truly understand the scope and type of work required to ensure a successful transition to VoIP.

Gartner reports that 85% of networks are not ready for VoIP.  What’s even more shocking is that 75% of companies that do not perform a pre-implementation analysis of their network infrastructure will not realize a successful implementation.  These are astonishing statistics because without conducting a network assessment with a quality assessment tool, the potential for wasting time and money is extremely high.  In order to increase the likelihood of a successful VoIP implementation, an evaluation of the network must be properly executed and should include the following four steps.

  1. Pre-Deployment Assessment

The pre-deployment assessment step analyzes the current capabilities of the network, evaluates its ability to support VoIP, identifies potential problems, and determines the requirements needed to handle expected call traffic.  It is strongly recommended that the pre-deployment test is conducted prior to the purchase or installation of any VoIP equipment.  The analysis should include such items as bandwidth, utilization, jitter, throughput and latency.

  1. Post-Deployment Assessment

The purpose of the post-deployment assessment is to gain a complete understanding of VoIP quality and network efficiencies prior to turning it on.  This step determines the level of success and prevents issues with call quality or dropped calls.  Whenever new equipment is introduced to a network the chance for unexpected issues rises; therefore, it is critical that post-deployment assessment is not overlooked.  This assessment should be immediately performed so any changes can be made in a timely manner.

  1. Regular Maintenance Assessment

As you’re probably aware, your network is dynamic and constantly evolves.  New devices such as IP phones, laptops, switches, and routers are added or removed.  Whether it’s a minor change or a major one it will impact your network.  Therefore, it is important to re-evaluate your network regularly to identify any faults so they can be corrected as soon as possible.  Conducting ongoing assessments will help your organization increase quality, optimize system infrastructure, and reduce costs.

  1. Break/Fix Strategy

Unfortunately, unforeseen things may happen to a network that’s not readily identified by your IT department.  The situation may be brought to your company’s attention by a customer, an employee or business partner.  The Yankee Group has reported that some companies’ labor costs grew 30 to 40 percent with VoIP because of dealing with network problems.  Having a network assessment tool in place enables one to take action quickly, diagnose the problem, and resolve it, while minimizing its impact to the system as a whole.

Essentially, these four key steps have illustrated the primary objective and the many benefits of conducting network assessments.  Whether your company is about to take the plunge into VoIP or has already gone down that path, it is critical to deploy a tool that can accurately analyze your network.  Surprisingly, most companies overlook this integral component of the VoIP implementation process and the research clearly shows its negative impact.

As you tap into this relatively new communication solution that’s changing how business gets done, make sure you ask yourself this question.  What is my telecommunications provider doing to create a network environment that enables my company to take full advantage of VoIP? If network assessment is not included in the response then something is definitely wrong.

Prime Telecommunications Offers Innovative Cloud Disaster Recovery Solutions

Prime Telecommunications, Inc., a leader in unified communications, announced today that it has launched a program that focuses on cloud-based data safety. This program is aimed to help small to mid-sized businesses (SMBs) to effectively store, manage, and transfer their critical business files seamlessly while simultaneously increasing the overall security of all of their business files. Whether employees are utilizing files on their servers, laptops, workstations or smartphones, this Cloud Disaster Recovery Program will change the way that business owners handle their sensitive corporate and financial information.

For those who aren’t yet familiar, disaster recovery, is a set of policies and procedures which enable the recovery or continuation of vital technology infrastructure and systems following a natural or human-induced disaster. The majority of enterprise-level organizations have recognized the blatant need for disaster recovery programs because they focus on strengthening the underlying IT or technology systems supporting critical business functions, especially in moments of need. For example, when an organization starts growing and adds on more staff, there are more possibilities for human-induced disasters or data theft. An accidental deleted or misplaced file can can cost companies dozens of hours in lost producitity. Futhermore, with more staff come more devices, which in an increasing BYOD (Bring Your Own Device) environment, means that there are more vulnerability points for hackers to enter the network. When businesses begin to scale, these productivity interruptions are no longer tolerable.

“When a business begins its growth trajectory, it’s easy to sit back and enjoy the success,” stated Vic Levinson, President at Prime Telecommunications. “We know that feeling. It’s so rewarding to see your business growth outpacing your operating expenses and all of the years of sacrifice make it completely worth it. It’s so easy to kick your feet up, relax and enjoy the fruits of your labor in that moment, however, this is precisely when businesses need to take the steps to protect themselves so they can continue to grow at that same rate. This is when they are most susceptible to virtual disasters and without a comprehensive disaster recovery plan and cloud technology that is engineered specifically to shrug off these types of disturbances, they are putting that stable growth at risk.”

In years prior, many businesses were hesitant to purchase cloud-based disaster recovery solutions because they required large, up-front capital expenditures. Prime Telecommunications’ cloud disaster recovery program breaks this pattern because its on a pay-as-you go model, so businesses only pay for what they use, enabling them to scale up and down their disaster recovery program in perfect sync with the pace of their businesses. It’s file syncing, syncing with business growth, syncing with a cost structure that makes this technology easy to implement into any growth-oriented SMB.

Waazzzup? WaaS – Work Space as a Service!

Prime Telecommunications, Inc., an industry leader in unified communications, announced today the release of their newest technology deployment, which is their WaaS (Workspace-as-a-service) program that is being offered to the SMBs (small to mid-sized businesses). The program is designed to help businesses make the proverbial jump to the cloud. As the number of executives increase, so does the demand for more flexible and secure applications, hardware, software and virtualized components. WaaS takes this a step further, by taking office technology to new heights by running every component through a virtualized network, instead of requiring local device management. Prime Telecommunications is very excited to announce this program and to share the value-adds with their existing client base.

In layman’s terms, WaaS virtualizes every component on a desktop computer. So instead of having a physical component such as servers on-site, which can become obsolete, security-breached or malfunctioning, all components are run through the cloud. For end users, this means that every single component of an employee’s workstation will be available to them, regardless of where they’re located or which device they happen to have with them. Everything resides in the cloud including all software, data, file sharing capabilities, Microsoft programs, and line of business software.

“We’re so excited to offer our WaaS program to SMBs,” stated Vic Levinson, President at Prime Telecommunications. “The majority of businesses will be transitioning the bulk of their IT infrastructure to the cloud and our WaaS solution enables them to do it in a secure manner without compromising their need for flexible access to all of their software tools and programs. Most businesspeople don’t have access to all of their technology at any point in time and WaaS eliminates this problem forever. Furthermore, the complete virtualization of the IT network into the cloud bolsters security. For example, in a WaaS environment, employees can BYOD (Bring Your Own Device) onto the network without any hassle and if that employee leaves the company, their access to the cloud can simply be deactivated, drastically reducing the risk of data loss, systems-breach or malicious use. The case for WaaS is quite clear, because it increases employee flexibility and company security. Over time, these combine to drive productivity and boost the bottom line, which is the core reason for any technology to reach popularity in the business community.”

Who’s Stealing Your Bandwidth?

Prime Telecommunications, Inc., a leading provider in unified communications, announced today that the company is educating its customers on the recent expansion of bandwidth monitoring and management solutions. Essentially, bandwidth monitoring is the practice and policy of tracking the utilization of company bandwidth between all employees, software applications and desktops. The growth of bandwidth management solutions in recent years is due primarily to growth of company provided and personal devices (smart phones, tablets, etc.) connected to an organization’s network.

According to Vic Levinson, President of Prime Telecommunications, “Any company that provides cloud-devices, software or applications that run over a data network, need to ensure that bandwidth is being consumed properly.” This notion reflects the current state of most solutions, which are simply being strained to the point where many business owners notice that the devices, applications and software underperform. In essence, it’s like siphoning out all of the gas from a car, and then blaming the car for running on fumes. The problem lies with poor policy making and a lack of guidelines for employees on how to properly utilize the Internet at a place of business.

“On many occasions, we’ve found that up to 40% of a company’s employees are choking bandwidth and making it harder for other people to do their work,” Levinson added. “We conduct quarterly reviews with our customers where we assess the performance of all of the technology that we provide. It gives our clients a global perspective on their network and what its performance is and how it can be better. Our overarching goal is to make sure that our customers’ businesses are performing at more productive levels and this is how we quantify productivity. This is why we lead these meetings with device performance audits. With bandwidth being the central resource upon which nearly every technology relies, we have to make sure that this is being consumed in accordance with best practices before any other steps are taken.”

In addition, to the underperformance of the network and the drain on productivity this can cause, many business owners appreciate technology audits, like the one provided by Prime Telecommunications, because they uncover how much time employees are spending on various sites that have nothing to do with their job. This gives tremendous insight on the productivity, or lack thereof, with certain employees. One of the quickest ways to immediately boost customer profitability is to restrict the bandwidth of employees to sites to those that are exclusively productive in nature, as opposed to entertainment-based sites.

“In some cases, employees simply don’t know that their bandwidth consumption is slowing the rest of the team down. New parents can put their children in day care and want to stream the video from time to time to see how their child is doing throughout the day. Inherently there’s nothing wrong with this, if done on occasion. However, when a parent leaves one of these streaming videos up while they begin working on other things, the rest of the team will notice the lag time that slows down their own desktop. The network is simply a shared resource that needs some guidelines in place, especially in the new employee handbook. With a comprehensive bandwidth consumption policy in place, business owners can rest assured that their software, hardware and online tools will all function at optimal levels.”

Cloud and Human Resources

Cloud computing is penetrating every corner of business, and this includes human resources. Human resources professionals can benefit greatly from effective communication, instant access to information and applications, and cloud-based systems. HR is often thought of as a pretty administrative job. With the implementation of cloud tools and resources, HR professionals can remove this administrative stress and instead turn their attention to the employees and the business. Here are some benefits of cloud computing for human resources:

Cloud Software for HR

There is a lot of HR cloud software available, and the best ones combine the many functions of HR into one central place. This software can help get a lot of tasks done, including tracking applications, searching resumes, generating reports, calculating payroll, tracking performance appraisals and maintaining data on current employees. This streamlines many HR processes, helping to boost productivity and communication. And the end environment remains familiar. Users might not even realize they’re working in the cloud.

Businesses and customers also get quick access to the software they need, as it can be installed company-wide in hours, rather than days. They will also receive access to the latest software updates automatically, which is a perk of a cloud software subscription.

Efficient Recruiting

Recruiting is a huge part of human resources, and today the pool of talent is increasingly competitive and complex. HR cloud solutions make it easier to create job postings and expand their reach to multiple platforms, while collecting candidate information. HR and talent acquisition professionals have to be able to grow their reach without needing to greatly expand resources. Luckily, cloud software can track, measure and report from various online databases that hold candidate information, helping HR professionals access more talent. And once they’ve accessed talent, big data can compare various candidates and provide both relevant and targeted results to HR professionals. This means that positions can be filled faster, reducing time between hires and costs of hiring.

A Mobile Workforce

You’ve probably heard it before, but we’ll say it again: cloud computing offers professionals the ability to access their data and applications on-demand via the Internet. This means they can work from any device, in any location, at any time. Yeah, that’s pretty hard to beat. This allows businesses to grow a mobile workforce. HR professionals can access their programs and data on the go. So if they’re off on a recruiting trip, these employees can still take advantage of cloud software and maintain communication with the folks back at the office.

An Affordable Solution

Cost concerns are always prevalent when considering new technology. Fortunately, cloud computing makes HR solutions affordable for any size business. The costs that often come with server space, extra in-house IT personnel, expensive software and licenses, and maintenance are eliminated. A provider like RapidScale comes in and manages the solutions, simply offering the business access to these resources.

Sophisticated Security

Like cost, security will always be top of mind when looking at new technology. Cloud security has greatly matured in recent years and HR professionals, who often work with sensitive information, get access to sophisticated security systems through their provider. Cloud provider’s depend on their reliability and reputation, so they go great lengths to ensure client information remains secure. This includes measures like in-flight and at-rest encryption, geographically diverse data centers, strong firewalls, 24×7 monitoring and support, strict SLAs, intense physical security and more.

 

This was written and published on the Rapidscale Blog by Sommer Figone. 

Cloud Collaboration is the New Normal

CollaborationCollaboration in business used to be about face-to-face communication, involving brainstorming, notepads, extensive meetings and a single-office environment. Today, it’s all about creating similar engagement and teamwork, but without the limitation of a single location or physical closeness. This step forward is possible and popular thanks to cloud collaboration tools.

Cloud Collaboration Defined

Cloud collaboration is already extremely popular in both the consumer and business worlds. Its power lies in allowing people to work together on documents, or other data types, simultaneously. Current cloud collaboration tools include cloud word processing, spreadsheet and presentation software, as well as file sharing. The magic of cloud collaboration is that it allows people to share and edit projects at the same time. Many cloud collaboration applications also include communication tools, like chat, accessibility tools to limit who can view and edit the document, and the ability to see who else is working on the project.

It works like this:

  1. One user, from any device and any location, creates a project.
  2. This user can then extend access to others, sharing the ability to make live changes to this project.
  3. These changes are saved and synced, offering every user the same live view. And even if you make the changes offline, they will sync up as soon as you go online again!

Business Benefits of Cloud Collaboration

Email was previously the most popular way for businesses to share documents among employees. The downsides of this method included restrictions on file sizes and the fact that multiple people couldn’t work on something at the same time. Additionally, it’s easy to lose the latest version of a file when edits are constantly being sent back and forth. Ultimately, this method is unproductive.

Cloud collaboration tools, on the other hand, increase employee efficiency and productivity. They empower employees to more effectively and freely interact with each other, enhancing team communication. These applications also improve teamwork and innovation, as ideas are exchanged more easily.

Cloud collaboration tools also maintain one of the most popular benefits of cloud computing: anywhere, anytime access. These tools promote on-the-go productivity and remove the geographical barrier that used to accompany collaboration in business. This means that an employee from one side of the globe can successfully work on a project with an employee on the other side of the globe.

When it comes to the IT team, there are sometimes worries about implementing new technology. However, cloud collaboration software actually requires less maintenance than in-house options, allowing an IT team to focus their attention on more lucrative business endeavors. And since the applications are hosted externally in a provider’s data center, businesses will most likely experience higher availability and better support. A business can also quit worrying about file loss, as these documents and projects will be securely backed up and protected in the cloud environment.

We’re living in a mobile world, so it’s important to have mobile business solutions. Cloud collaboration tools provide this mobility, maximizing employees’ time, no matter where they are. It’s easy and productive to collaborate with coworkers at any time, in any location. A business will enjoy the increased productivity and efficiency, while employees will appreciate the freedom and ease.

Hybrid Cloud: The Best of Both Worlds

Hybrid cloud is the solution that offers the best of both worlds – and by that, we mean it combines the benefits of the private and public cloud environments. This allows organizations to pick a strategy that works best with their workloads, demands and preferences, while still experiencing the flexibility of the cloud.

It’s no coincidence that by the end of 2017, nearly half of large enterprises will have hybrid cloud deployments (Gartner). This is the solution that allows businesses to embrace cloud technology while remaining comfortable with the security of their information. Let’s look further at why a hybrid environment is so beneficial.

Leverage Public and Private Cloud

The whole idea of the hybrid cloud is that it combines public and private cloud infrastructures. Businesses using a hybrid model get the best of both worlds, as certain data and workloads are better suited for either the public or private cloud. Organizations can decide which aspects of their business they want in each environment, allowing them to take advantage of all the benefits.

Companies can complete non-sensitive operations and collaboration in the public environment, while ensuring that critical data and applications remain secure in the private cloud. A business can rely on the cost efficiency and scalability of the public cloud, while looking to the private cloud for advanced security, control and flexibility. The hybrid model also allows you to place information according to any compliance requirements. The hybrid cloud is the most flexible IT environment for a business.

A hybrid model is best suited for businesses that experience business fluctuations but still deal with confidential information. For example, e-commerce organizations see constant traffic shifts, but also deal with personal and payment information. A hybrid cloud allows organizations like these to complete processing and basic operations upfront, without risking the confidentiality of important information.

Cost Efficiency

Hybrid cloud helps organizations move from a CapEx model to an OpEx one. Additionally, businesses see costs that reflect their actual demand, thanks to the pay-as-you-go pricing that is so popular. Organizations will see reduced total cost of ownership (TCO), and improved cost efficiency overall.

The hybrid environment successfully bridges the gap between a business’ old and new systems, meaning not everything has to be replaced. This efficiency saves a lot of money, as it utilizes much of what is already in place. Additionally, scaling is much easier as demand changes, as it can be done seamlessly and immediately, without having to invest in expensive new equipment.

Scalability

With a private cloud, businesses are responsible for significant investments in server and storage hardware, and when they face the need to scale up, these investments only grow. This isn’t necessary, as the public cloud avoids these costs with almost unlimited scalability. This is a major benefit that a hybrid cloud takes advantage of. When an organization needs to scale its resources, it’s quick and easy, and won’t put a burden on the budget.

Security

A huge draw of the hybrid environment is the ability to have greater control over security. It allows organizations to maintain in-house storage for sensitive information and operations, while still gaining the benefits of a public cloud. Many businesses see this as a way of avoiding security concerns.

Security is rightly a concern of most businesses, especially those that handle personal information and payments. Many organizations are simply not comfortable putting all of this information into a public cloud, but it’s also limiting to stick only to a private cloud. That’s why a hybrid model strikes the perfect balance. Businesses can ensure that data remains secure on dedicated servers, while still benefitting from scalability and cost efficiency. This creates an efficient, seamless, agile environment for an organization to run in.

The Right Way to Do It

Once you get the hang of the hybrid cloud concept, you might think you’re ready to just jump in. But hold on – there’s a right way to go about it.

By doing some self-evaluation, determine ahead of time which workloads will fit best in each environment. It’s important to ensure that you’re pairing the correct resources with the correct operations, data and applications. Additionally, don’t be afraid to start small! Once you’re used to the new cloud environment, you can scale up, and you’ll be much more prepared. This allows everyone, especially your IT team, to get comfortable with the new hybrid model.

Streamline Manufacturing in the Cloud

streamline manufacturing in the cloud

Today, manufacturers are already benefiting from the cloud. They use mobile reporting, online dashboards and automation. According to Mint Jutras, SaaS-based apps are already 22% of all manufacturing and distribution software installed today. This will grow to 45% within ten years. However, the use of the cloud in this production sector can go even further.

Today, manufacturing organizations face huge challenges that the cloud is ready to take on, including regulatory and compliance requirements, the introduction of big data, a pressure to innovate rapidly, a global marketplace, security, and much more. While manufacturers have made small moves towards the cloud, they can now fully embrace it.

Why cloud computing?

Manufacturers face many constant challenges. They are increasingly compared to competitors and face a pressure to increase accuracy, process speed, security, innovation and more.

Cloud computing is a popular solution today that is benefiting businesses in all industries – and manufacturing is no exception. The move to the cloud results in transferring many responsibilities and costs to the cloud provider, including hardware maintenance and software upgrades. With characteristics like scalability, cost efficiency, security, centralized data and flexibility, it’s no wonder that the cloud is proving to be such a powerful force in the business world.

By combining cloud computing and manufacturing, these organizations are able to streamline their operations and business. This not only benefits time to market, but it also frees up time, money and resources for innovation. The benefits of cloud in the manufacturing sector include reduced costs, rapid deployment, greater innovation, increased flexibility and improved security.

 

  1. Overall Reduced Costs

With cloud solutions in place, manufacturers are able to reduce both capital and operating costs significantly. These organizations, after moving to the cloud, use hardware that is managed, monitored and maintained by the cloud computing provider. Additionally, much of the up-front capital costs are replaced by lower, predictable operational costs, as businesses use a pay-as-you-go or subscription model in the cloud, which can be adjusted at any time. Manufacturers will undoubtedly see savings in IT labor, operating, space, computing resource, administrative, and management costs. As they see these savings, manufacturers will experience greater ease and innovation within their organization.

  1. Quick Deployment and Innovation

Not only does cloud lead to easier access and lower costs for the necessary infrastructure resources, but it also results in rapid deployment. Ultimately, this supports faster time to market. Setup for production infrastructure can happen in a matter of minutes or hours, instead of the weeks that are typical with traditional solutions. This rapid deployment supports quicker responses to dynamic demands from around the globe that manufacturers constantly face.

Furthermore, the quick setup cloud computing allows leads to increased innovation within an organization. Manufacturing companies can more quickly access new capabilities to easily experiment, share and collaborate. These innovations won’t result in the typical significant costs or disruption of resources. Instead, they may result in a step forward for the manufacturer.

  1. Operational Flexibility

Speaking of the dynamic demands manufacturers face, it’s clear that operational flexibility is extremely important for these organizations. With the immense scalability that cloud computing offers, manufacturing companies can easily and quickly free up the resources they need to accommodate demands. As demand fluctuates, it’s easy to scale or provision new capabilities.

But scalability isn’t the only way these companies can experience flexibility. Cloud computing makes it possible to access, use and share secure data from any location, on any device, at any time. This means employees around the globe can easily participate in remote operations by accessing centralized data and workflows, as well as collaborate with ease while avoiding travel and security issues. This brings geographically separate employees together, which ultimately benefits the manufacturing company.

  1. Full Security

While security continues to be the main factor standing in the way of cloud adoption, it has improved immensely. The cloud makes it possible for manufacturers to extend their existing security model into the cloud and add to it. Additionally, cloud security prepares an organization for multiple threats through authentication, authorization and encryption on both the application and infrastructure levels.

Cloud providers know that security is a top priority for the organizations they work with, and therefore have made it their own priority as well. Providers have the resources to hire security experts and dedicate personnel, time and money to client security. This is more than a manufacturer is able to do for itself, so more often than not, these organizations experience greater security after moving to the cloud.

Cloud computing can help streamline the operations of manufacturers, allowing them to focus on developing new products and increasing sales. While improving manufacturing in the above four ways, cloud also reduces the environmental impact of manufacturing and supports an enhanced customer experience.

Manufacturing isn’t the only industry that’s benefiting! See more about cloud’s impact on every sector right here.

Prime Telecommunications wins 2015 Cloudy Award from Channel Partners

Channel Partners magazine, a resource for indirect sales channels offering IT and telecom solutions, is pleased to announce that Prime Telecommunications, Inc.  has been selected as a winner of the 2015 Cloudys Cloud Channel Innovation Awards.

Twenty-five winners were honored at a reception at Cloud Partners, a Channel Partners event, in Boston. These winners were featured in Channel Partners’ September digital issue.

“Winners of this year’s Cloudys awards run the gamut from IP telephony to shifting a customer’s entire IT infrastructure into the cloud,” said Lorna Garey, Editor-in-Chief of Channel Partners. “We have cloud brokers, desktop and backup as a service providers, and more. This program recognizes the array of business-focused cloud offerings that partners are delivering, and we were pleased to invite our innovators to share success stories with first-time Cloud Partners attendees.”

Prime Telecommunications partnered with Zultys and CTS Technology Solutions to provide a hybrid cloud solution for the Lyric Opera of Chicago that combined the Zultys Hosted Communications Solutions as well as an on premise Zultys MX system to provide integration with the analog sets on site as well as full back up and redundancy of functionality.

This is one of the first major implementations of the Hosted Zultys Cloud platform and an on premise chassis. It enables the use of SIP trunking, IP sets and analog sets across a single seamless platform. Now all users, whether analog or IP set based, have access to soft phone functions, voicemail to email integration and call center agent are able to use integrated functionality between their phones and their CRM for ticketing.

The Lyric Opera was able to use existing primary and secondary fiber bandwidth, element costly TDM circuits and fully integrate all users onto a single platform with enhanced functionality. The integration of Tessitura CRM software, Clearfly SIP trunking and Zultys Hosted Services as well as on premise Zultys hardware were instrumental in the deployment. Teams from CTS and Prime Telecommunications worked with the Lyric Opera IT department to successfully integrate all aspects of the cutover.

The Cloudys Awards were open to VARs, MSPs, agents, integrators and consultants. To determine the Cloudy winners, providers completed an application that asked them to demonstrate how they are used innovative cloud solutions to help customers grow their businesses.

Channel Partners editors evaluated and scored all applications to determine the 25 candidates that best exemplify the spirit of innovation.