Strategic technology to deliver optimal customer service

March 21, 2013 Leave a comment

Today’s customer requires instantaneous resolutions on the communications channel they prefer, but most businesses aren’t able to fully meet these demands.

Forrester examines the technology updates needed to empower agents and managers to deliver quality customer experiences, every time, regardless of the channel.

To learn the four key solutions that efficient and empowered agents need, download Forrester’s The Strategic Role of Customer Experience Technologies.

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Filed under Best Practices in Communications, Just Good Business Information Tagged with , , , , , , ,

About Vic Levinson
Telecommunications and IT professional with over 20 years experience in Business Telecommunications. Specializing in voice over IP (VoIP) for business: hosted VoIP, business VoIP phone systems, SIP providers, carriers, T1's - the works. Founded Prime Telecommunications in 1993 and providing business communications solutions. Cloud Applications- everything from hosted network security, hosted Disaster Recovery, hosted printer management, data centers and colocation solutions for businesses.

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