How to sell your management on a new IP based phone system

An Internet Protocol (IP)-based phone system is much more than a few new phones plugged into your network.
It transforms your phone system into a next-generation communications hub, complete with cutting-edge
technologies that let your organization deliver better customer service while cutting costs. An IP-based phone
system piggybacks on your IP-network, connecting to the public-switched telephone network (PSTN) via your
Internet connection. Use this checklist to sell management on a new IP-based phone system:
1. Reduce the cost of phone charges.
IP telephony can significantly reduce the cost of your long-distance charges. It also reduces the
number of circuits to the PSTN you must pay for; for companies with several branch offices, this can
be a significant savings.
2. Reduce the cost of network management.
Moving to an IP-based phone system lets you consolidate your data and voice networks onto one
network, which translates to less money and time spent on network management.
3. Provide better customer service.
An IP-based phone system can be integrated with other business applications you use to provide
customer service, particularly a customer relationship management (CRM) program.
4. Simplify phone system management.
An IP private branch exchange (PBX) has an easy-to-use, Web-based interface that can be used to
make changes to any extension on the network. Your IT team can even move and add users remotely.
5. Gain enterprise-scale features.
IP-based phone systems include sophisticated features that are otherwise out of reach for all but the
largest companies. You can add an auto-attendant, integrated conferencing, and even a call center to
your phone system.
6. Leverage new technologies.
IP telephony enables more than VoIP (Voice over IP) phone calls. It also enables advanced communications applications like unified messaging, which integrates voicemail, e-mail, and texts, and Unified
Communications (UC), which integrates real-time and non-real communication media with collaboration tools.

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About Vic Levinson
Telecommunications and IT professional with over 20 years experience in Business Telecommunications. Specializing in voice over IP (VoIP) for business: hosted VoIP, business VoIP phone systems, SIP providers, carriers, T1's - the works. Founded Prime Telecommunications in 1993 and providing business communications solutions. Cloud Applications- everything from hosted network security, hosted Disaster Recovery, hosted printer management, data centers and colocation solutions for businesses.

3 Responses to How to sell your management on a new IP based phone system

  1. Thanks for sharing this information. I really believe that those are important things to keep in mind specially when competing into this kind of business.

  2. Grace says:

    Certainly New IP based phone systems have a lot of benefits like Better customer service at least cost,better network management and a lot more,as Vic Levinson has explained it precisely in six steps.I found your post “Very informative and collectible “.

  3. FionaRees says:

    Another advantage that i see is increased productivity of the organization and that is the main reason behind number of organizations swtiching over to IP based phone system .

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