Awareness: Avaya Style

Mobile devices, the “Bring Your Own Device” phenomenon, remote and mobile workers, and the globalization of business are all trends that have made an impact on the work environment – but can lead to information overload.

With tens of thousands of emails and instant messages sent and received every year, the average worker must deal with assigning importance amid an increasingly complicated meeting schedule (both virtual and physical). In turn, meeting efficiency demands that the most up-to-date documents and other structured and unstructured content be available.

In the Avaya Labs, researchers have developed Avaya Awareness, an intelligent engine that tracks each worker’s collaboration activities and learns  who and what are relevant to each user over time.

While presence technology simply lets co-workers know whether you’ve moved your mouse or typed on your keyboard in the last five minutes, Avaya Awareness is a cornerstone of effective and efficient collaboration –  learning collaboration preferences and the contextual relationships between people, devices, applications and locations.

It’s as if every worker has a personal assistant; it’s highly aware of what’s needed, knows the relevant people needed for the meeting, the documents that need to be shared, the physical or virtual location of the meeting, and other activities, and relevant events and conversations that preceded the meeting.

Read more about how Avaya Awareness improves conferencing and collaboration in our white paper Awareness: Driving the Next Generation of Productivity by senior vice president and general manager of Avaya Applications and Emerging Technologies, Brett Shockley.

Advertisements

About Vic Levinson
Telecommunications and IT professional with over 20 years experience in Business Telecommunications. Specializing in voice over IP (VoIP) for business: hosted VoIP, business VoIP phone systems, SIP providers, carriers, T1's - the works. Founded Prime Telecommunications in 1993 and providing business communications solutions. Cloud Applications- everything from hosted network security, hosted Disaster Recovery, hosted printer management, data centers and colocation solutions for businesses.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: