Are You Ready for a Pop-up Branch Office?

The need to have a physical office space where employees do their work has been under revision for years as more companies opt for telecommuting and home office working arrangements.

Now, this same thinking is being applied to traditional branch office expansion strategies.  Companies are now looking at what are called “pop-up” or “ultra-light” branch offices with an expected lifespan measured in months or a few years, at most.

To minimize IT costs, the pop-up branches rely on cloud services, IP-based communications solutions, mobile communications (both company- owned or BYOD), tight user authentication and security processes and remote management.

Interestingly, these branches often get Internet access via consumer and/or wireless as prices continue to decline and reliability increases.

They are also taking advantage of 802.11n-based WiFi solutions to get practical and high-performing multimedia communications. According to a recent Nemertes report, 802.11n “makes WiFi acceptable as the sole means of connectivity for laptops and desktops.”

Heightened security is critical to any pop-up branch strategy. IT will have to implement authenticated network access at a minimum, but also more robust health checks (i.e., is the device properly configured with antivirus software, firewall, etc.) and flexible virtual LAN management.

An alternative to the pop-up branch is the completely virtual branch.  Back in 2008, UMTB, Israel’s third largest bank, gave customers the virtual branch option. Those who enroll cannot get service at any of the bank’s physical branches, with the exception of using teller and ATM services for deposits and withdrawals. In return they have access to one-on-one phone support, e-mail, live online chat, extended service hours and a range of online tools to manage their interactions.  About 6,000 customers have opted for the virtual branch—not big numbers, but the bank says it is satisfied and some other Israeli financial institutions have followed suit.

For more on pop-up or ultralight branches see the full Nemertes report at nemertes.com/reports/ultralight-branch.

Avaya has also posted a wide range of source materials on BYOD and mobile strategies.  Go to http://www.avaya.com/usa/solution/mobile-collaboration

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About Vic Levinson
Telecommunications and IT professional with over 20 years experience in Business Telecommunications. Specializing in voice over IP (VoIP) for business: hosted VoIP, business VoIP phone systems, SIP providers, carriers, T1's - the works. Founded Prime Telecommunications in 1993 and providing business communications solutions. Cloud Applications- everything from hosted network security, hosted Disaster Recovery, hosted printer management, data centers and colocation solutions for businesses.

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