What’s the Right Way to Implement Mobile Collaboration?

For small and midsize enterprises, mobile collaboration is a big challenge. One-size-fits-all solutions won’t cut it. You need a system specific to how you do business—your processes, your customers and your brand. Here’s what to look for.

Get started now by taking a close look at how mobile collaboration can deliver overall benefits to your business. Some of the key areas are likely to be:

  • Employee productivity—helping your employees be productive wherever they are working
  • Decision- making—keeping key people in the loop so important matters don’t get delayed
  • Sales and customer service—making it easy for customers and prospects to quickly reach anyone in your organization
  • Work-life balance—providing tools that allow people to be in touch and still have a life

Look for specific bottom line benefits you can realize to generate ROI on your mobility investment. Things like cutting down on real estate costs (by allowing people to work from home either more often or all the time), and reducing unplanned employee absences will directly impact your bottom line.

Consider the different needs of individual employees. While just about everyone in your business can benefit from mobile communications and collaboration, different kinds of workers will find themselves working in different situations more often than others. For example, someone who works from home regularly will have different needs than someone who travels.

Finally, make sure the mobile solution you put in place matches the needs of your business. You want a solution that supports the latest capabilities, including being able to integrate your office communications with smartphones and other devices. But it’s important not to get swept away by the latest twists in technology and end up ignoring critical factors like reliability, scalability and total cost of ownership.

Avaya has posted loads of information about mobile collaboration on its website www.avaya.com/small including whitepapers, buyer’s guides and videos of companies of all sizes who are taking advantage of mobile collaboration today.

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About Vic Levinson
Telecommunications and IT professional with over 20 years experience in Business Telecommunications. Specializing in voice over IP (VoIP) for business: hosted VoIP, business VoIP phone systems, SIP providers, carriers, T1's - the works. Founded Prime Telecommunications in 1993 and providing business communications solutions. Cloud Applications- everything from hosted network security, hosted Disaster Recovery, hosted printer management, data centers and colocation solutions for businesses.

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