How To Not Get Boxed Into a Communications Upgrade

Upgrading to any new technology is rarely a cut and dried decision. You hear about all the new things that are out there, but you also know that change means disruption and may force your business to give up features you now take for granted.

For most IT decision makers, the ideal technology upgrade scenario is to get new capabilities, but hold on to the things they like in their current solution. That’s exactly what Interline Brands did when it upgraded its communications at 130 locations to an Avaya IP Office solution.

A leading distributor and direct marketer of maintenance products, headquartered in Jacksonville, Fl., Interline was able to get a host of new capabilities while racking up huge savings in acquisition, operational and transition costs.

The Interline locations around the world are mostly small distribution centers/storefronts. Many of them used the PARTNER Communications Systems, a solution first introduced in the 1980s that over the years became one of the top selling small business communications systems of all time.

Interline wanted to keep using the PARTNER systems, but accepted the fact they were based on dated technology and no longer being manufactured. Then Interline discovered the best of both worlds: Avaya offers a “version of its best-selling small business IP Office solution that essentially mimics how the PARTNER system worked.  Interline was able to continue using many of the same features as its older PARTNER solution (cutting down dramatically on training and transition costs), hold on to its PARTNER telephones (cutting down on acquisition costs) and still get the benefits of moving up to a new IP-based communications solution.

With 130 locations, Interline also got the ability to administer the systems from a central location. Streamlined administration, together with consolidating existing analog lines at many locations into digital services, cut overall spending and enabled full ROI within three months.

Interline is also benefiting from:

  • One-number access. Calls to an individual’s office number can ring simultaneously on the mobile or home phone so calls are never missed
  • In-building wireless capabilities. A must for warehouse locations
  • Conferencing. It’s possible to quickly set up conference calls with up to 64 people to enable cost-effective collaboration.
  • Automated Attendant. Users can customize caller greetings so key callers receive a personal message and are routed directly to the most appropriate person or team.

To learn more about Interline’s experience and what it can mean for your business, read the case study at

For a great resource on upgrading your communications, see the Definitive Guide to Upgrading Your Communications System at

About Vic Levinson
Telecommunications and IT professional with over 27 years experience in Business Technology Solutions. Specializing in managed technologies solutions : hosted VoIP, cyber security, help desk, remote monitoring and maintenance, cloud work space and - the works. Founded Prime Telecommunications in 1993 and providing business communications solutions. Cloud Applications- everything from hosted network security, hosted Disaster Recovery, hosted printer management, data centers and colocation solutions for businesses.

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