How Small Businesses Can Make Their Smartphones Even Smarter

Every day, people download millions of apps onto their smartphones—as many as 30 billion a year.

Given that scale, it’s hard to identify one “must have” app. But if you are a small or midsize business looking to take your communications capabilities to a new level, the app Avaya has released for Android and Apple iPhones has a lot to recommend it.

Avaya is best known for its business communications systems—the kind that sit in your office. It has a market share and feature-set that its competitors can only dream about. But Avaya also recognized early on that when people go to work, they often aren’t just sitting in the office. They are working at home, on their commutes, at the airport—you name it. So Avaya began to add mobility features to its business communications systems.

Avaya was one of the leaders in making it easy to “twin” your mobile phone to your office system so you could get all your calls and messages anywhere. Now it has taken that capability to a whole new level with the Avaya one-X® Mobile Preferred app for Android and Apple iPhone devices.

The Avaya app puts a load of connectivity and collaboration tools on your smartphone:

  • Contacts—See all your office contacts color-coded for their availability. Just tap to call or IM.
  • Messaging—See all your voice messages and IM’s. Prioritize and respond.
  • Conference Calls—Setting up a conference call on a mobile has never been easier. Tap a contact and pull them into a call. Mute, drop, and bring new people in as needed.
  • Geopresence—Instantly see where someone is on a map (ideal for tracking sales or service reps) and track their progress in getting to where they need to be.

Avaya created a quick demo of all of these features.  It is available now at Give it a try. You may never look at your office phone or your smartphone the same way again.

About Vic Levinson
Telecommunications and IT professional with over 27 years experience in Business Technology Solutions. Specializing in managed technologies solutions : hosted VoIP, cyber security, help desk, remote monitoring and maintenance, cloud work space and - the works. Founded Prime Telecommunications in 1993 and providing business communications solutions. Cloud Applications- everything from hosted network security, hosted Disaster Recovery, hosted printer management, data centers and colocation solutions for businesses.

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