Upgrade Your Nortel BCM – Yes or NO?

What if your existing Nortel phone system is working fine? Should you follow the old adage: “If it ain’t broke, don’t fix it?” Here are some sensible guidelines that can help you make that decision:

  • You should upgrade if your current Nortel BCM phone system is more than three years old.
  • You should upgrade if you haven’t updated your current Nortel phone system for several years and the software and/or hardware used on your current system is no longer supported.
  • You should upgrade if you plan on operating your business for at least 5-10 years or longer.
  • You should upgrade if your business is experiencing growth and/or your business will be relocating in the near future.
  • You should upgrade if email and mobile communications are important to your business.
  • You should upgrade if a significant portion of your sales and customer service takes place through your communications system.
  • You should upgrade if your business relies on conference calls.
  • You should upgrade if your business makes heavy use of fax communications.
  • You should upgrade if you need call recording capabilities for compliance purposes or to improve employee training.
  • You should upgrade if you operate more than one location.
  • When the risks and the opportunity cost outweigh the savings gained by holding on to your current solution, it’s time to upgrade.

Not every company with an existing Nortel solution needs to upgrade. While you can unquestionably benefit from a new solution, the gains may not be enough to offset the savings of just holding on to what you have now. This may be the case if:

  • You acquired your Nortel system less than three years ago.
  • You plan on closing or merging your business soon.
  • Communications is not important to your business, i.e., you don’t do any sales or customer service over the phone or via e-mail.
  • You don’t do any advertising where you promote a phone number or website.
  • You don’t use a mobile phone.
  • You never do conference calls.
  • You do not do any fax communications.

The checklists provided above are just guidelines. Ultimately, the decision to upgrade your communications is never simply a “yes” or “no” decision. Another way to decide is to look at some of the key capabilities of a new Avaya IP Office solution. These can be so important to a growing business that even if you are missing just one, it’s time to consider getting a new phone system.

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About Vic Levinson
Telecommunications and IT professional with over 20 years experience in Business Telecommunications. Specializing in voice over IP (VoIP) for business: hosted VoIP, business VoIP phone systems, SIP providers, carriers, T1's - the works. Founded Prime Telecommunications in 1993 and providing business communications solutions. Cloud Applications- everything from hosted network security, hosted Disaster Recovery, hosted printer management, data centers and colocation solutions for businesses.

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