5 Questions To Ask Yourself About Your Current Phone System

In today’s competitive business environment, every sale is critical, every resource precious.  And, every dollar spent has to drive bottom line results.  That’s why it’s important for you to assess your current communication system.  Here’s five questions you should ask yourself:

1. How much do you know about callers before you pick up the phone?

We are all familiar with traditional caller ID, but now you can take it to another level.

IP Office gives you instant access to your database before you answer the phone. If the caller is a prospect or customer, your sales team will have a full profile and contact history before they say, “Hello.” Your team is better informed, and their calls are more effective.

2. How many phone numbers do customers need to reach you?

Making your customers hunt for the right number — and potentially be unable to reach you — slows transactions and reduces customer satisfaction.

With IP Office, one number — the office number — is all an employee needs to give out because your system knows where to forward each call. We call it “one number reachability” and your customers will love it.

3. Is setting up a conference call complicated and costly?

Conference calls have become a way of life for businesses. With IP Office, you no longer have to connect to a third party to hold your conference calls. You can start a conference call from your own phone at a moment’s notice. It’s fast, easy and free. With a 128-port conference bridge, IP Office has you covered.

And for last-minute invitations, you can use IP Office’s co-worker presence feature to check other colleagues’ availability to join the meeting.

4. Can your employees still conduct business while traveling?

When your staff is on the road, you can’t afford to let problems or order requests wait until the right person returns to the office.

With IP Office, your employees who work outside the office — whether full time or out due to an unforeseen situation — can access all of the same communications tools available in the office. From the home, a hotel room, an airplane terminal or almost anywhere, they can stay on top of their work so nothing slips through the cracks.

IP Office can also convert your voicemails into e-mails and send them so your team members get instant notification, retrieve all their messages and have the ability to reply ASAP.

5. Are you able to adjust to periodic fluctuations in call volume?

Whether you use a traditional call center or simply have people answer phones, managing call volume is important to customer satisfaction. Even if you’re busy, customers don’t want to hear busy signals.

IP Office gives you the technology and tools you need to quickly adjust your call handling capability with fluctuations in call volume. By identifying peaks and valleys of your business calls, you can adjust your staffing and make better use of call recordings to minimize wait time and reduce caller frustration.

With IP Office’s customer service applications for agents and supervisors, you’ll communicate more effectively with agents through wallboard displays — and you’ll get detailed data on calling patterns to help drive more effective sales campaigns and day-to-day selling performance. 

Visit http://bit.ly/ocDpfI to learn more today!

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About Vic Levinson
Telecommunications and IT professional with over 20 years experience in Business Telecommunications. Specializing in voice over IP (VoIP) for business: hosted VoIP, business VoIP phone systems, SIP providers, carriers, T1's - the works. Founded Prime Telecommunications in 1993 and providing business communications solutions. Cloud Applications- everything from hosted network security, hosted Disaster Recovery, hosted printer management, data centers and colocation solutions for businesses.

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